Frequently Asked Questions
Everything you need to know before you hit the road.
01 What’s included in my rental?
Your rental includes a pristine, fully maintained Hyundai Accent equipped with Android Auto, and Bluetooth. We also provide a full tank of fuel (to be returned at the same level), standard insurance coverage, and 24/7 basic roadside assistance.
02 How does pickup/delivery work?
At Axel’s Wheels, we operate as a dedicated family business. To keep our rates competitive and our service personal, we offer two convenient options for receiving your vehicle:
Antipolo Hub Pickup: You can pick up the vehicle directly near our location in Antipolo, Rizal. This is the fastest way to get on the road!
Meet Halfway: We are happy to meet you halfway at a secure, agreed-upon public location (such as a major mall or landmark) within Rizal or nearby Metro Manila.
The Handover: Regardless of where we meet, we perform a quick 10-minute walkthrough to ensure you are comfortable with the vehicle’s features before you drive away.
03 What are my payment options?
To make things easy, we accept:
GCash / Maya
Bank Transfers (BPI/BDO)
Cash (For the remaining balance upon delivery)
Note: A 50% downpayment is required to secure your reservation.
04 Is the vehicle insured?
Yes. Every Axel’s Wheels rental comes with Comprehensive Insurance. This covers third-party liability and provides peace of mind for you during your journey. Please note that an insurance deductible may apply in the event of a claim.
05 What if there’s an accident?
Safety is our first priority.
Check for safety: Ensure everyone is okay and move to a safe area if possible.
Contact us immediately: Call our 24/7 support line.
Documentation: Take photos of the scene and the vehicles involved. Do not admit liability or sign third-party documents until you have spoken with us. We will guide you through the next steps and insurance process.
06 Can I extend my rental?
Absolutely! If you’re enjoying the ride and want more time, just contact us at least 6 hours before your scheduled return. Extensions depend on vehicle availability. We will update your invoice and send you a link to pay for the additional time.
Still have questions?
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Our team is available from 8 AM – 8 PM daily.